Ordering
Every California or out of state and federal government agency can place orders for masks and respirators in this contract directly to Vizocom. The below rules, policies and procedures are part of the State of California Department of General Services contract with Vizocom. A link to the complete text of DGS’s User Instructions for this specific contract is given at the end of this page.
Minimum Order
The minimum orders are:
- Standard Pricing: 100 masks
- Bulk Pricing: 1,000,001+ masks of the same product
Note: the actual number would be also determined by the type of packing of the product - i.e. the number of masks per box.
Ordering Procedure
Ordering agencies are to submit appropriate purchase documents directly to Vizocom via one of the following ordering methods:
- Email: sales@vizocom.us
- Fax: (619) 599-8184
-
U.S. Mail:
Vizocom ICT LLC,
860 Jamacha Road, #104,
El Cajon, CA. 92019
Order Acceptance
Vizocom accepts orders from any State Department or local/US governmental ordering agency for approved contract items within scope of the contract.
Vizocom cannot accept purchase documents for this contract that:
- Are incomplete
- Contain non-contract items or items outside the scope of the contract
- Contain non-contract terms and conditions (unless otherwise allowed by contract)
Vizocom will not refuse to accept orders from any State department or local/US governmental ordering agency for any other reason without written authorization from the State Contract Administrator (exception: failure to successfully negotiate out-of-California delivery).
Order Acknowledgement
Vizocom will provide the ordering agencies with an order receipt acknowledgment via e-mail/facsimile within one (1) business day after receipt of an order. The acknowledgement will include:
- Contractor’s Order Number
- Ordering Agency Name
- Agency Order Number (Purchase Order Number)
- Description of Goods
- Total Cost
- Anticipated Delivery Date
- Identification of any Out of Stock/Discontinued Items
Out of Stock Remedy
Upon receipt of order acknowledgment identifying out of stock items, the ordering agencies shall have the following options:
- Request back order
- Cancel the item from the order with no penalty
Vizocom cannot make substitutions with non-contract items or unauthorized products without approval from the State Contract Administrator.
Discontinued Item Remedy
Upon receipt of order acknowledgment identifying discontinued items, the ordering agencies shall have the following options:
- Amend purchase document to reflect State-approved substitute item (in accordance with Section 11, Product Substitutions)
- Cancel the item from the order
Vizocom will not make substitutions with non-contract items or unauthorized products without approval from the State Contract Administrator.
Delivery Schedules
Delivery of ordered product shall be completed within thirty (30) calendar days after receipt of an order, unless otherwise agreed to by the ordering agency. Since receiving hours for each ordering agency will vary by facility, Vizocom will check with each facility for their specific delivery hours before delivery occurs.
The State understands that during a national/world crisis, a thirty (30) day lead time for some orders could be difficult. The State strongly encourages ordering agencies to work with Vizocom during these instances to extend their lead time for such orders.
Vizocom will notify the ordering agency within forty-eight (48) hours of scheduled delivery time if delivery cannot be made within the time frame specified on the order.
Free On Board (FOB) Destination
All prices offered shall be F.O.B. destination, freight prepaid by Vizocom, to the ordering agency’s final receiving point. Responsibility and liability for loss or damage for all orders shall remain with Vizocom until final inspection and acceptance, when all responsibility shall pass to the ordering agency, except the responsibility for latent defects, fraud, and the warranty obligations.
If the Purchase Order indicates delivery outside California, Vizocom and ordering agency may negotiate for delivery. This delivery may be subject to an additional delivery charge which shall be shown as a separate item on the ordering agency’s purchase order and invoice.
Note: Ordering procedures and policies for this contract are part of the User Instructions posted on Cal eProcure website at the following link: